AlphaPlus Technologies Off-Campus Drive | Across India Jobs | Freshers/Experienced | AlphaPlus Careers |

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AlphaPlus Technologies Off-Campus Drive | Across India Jobs | Freshers/Experienced | AlphaPlus Careers |

AlphaPlus Technologies Off-Campus Drive: Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur. It has scheduled to hire Application (Software) Support Executive (ASE) for 2021. Freshers can also apply. The location of the job is Across India. The details for Alpha Plus Technologies hiring process are provided below.

AlphaPlus Technologies Off-Campus Drive:

Company	Alpha Plus Technologies
Company’s Website	https://alphaplustech.com/
Position	Application (Software) Support Executive (ASE)
Qualification	B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
Experience	Freshers
Salary	As per Company Standards
Job Location	Across India

REQUIREMENT:

B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
No prior experience is mandatory
In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
Proficiency in deploying web-based applications
Sound skills of software troubleshooting and diagnosis
Excellent analytical and on-the-spot thinking ability
Basic computer skills, including email writing, is a must
Sound communication, inter-personal & documentation skills
Readiness to travel across the country for client-side implementation at least 2 – 3 times each month
Willingness to acquire in-depth functional knowledge of APT software product

JOB ROLE:-

Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies.
Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting.
The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.

RESPONSIBILITIES:

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring

Impart UAT & Product Training to clients
Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele
Handle software installations for internal products
Conduct periodic health-checks on software solutions deployed at client locations
Undertake Proof of Concept (POC) at client locations in coordination with Business Team
Document and track incidents reported by the clients
Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
Ensure smooth and consistent Client Relationship Management
Assist in testing, release and maintenance of pre-deployment software releases
Assist in organized deployment of patches, security fixes, and periodic product upgrades